1. Overview
Thank you for shopping at Loom & Verse, operated by Xiamen Xinh Digital Technology Co., Ltd. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and responsibilities regarding returns and refunds.

2. Return Eligibility

  • Timeframe: You have 30 calendar days from the date you receive the item to initiate a return.
  • Condition: To be eligible for a return, your item must be unworn, unwashed, and in its original condition with all tags attached. It must be returned in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required.

3. Non-Returnable Items
Certain items are final sale and cannot be returned for hygienic or safety reasons, unless they arrive damaged or defective:

  • Intimate Apparel: Swimwear, underwear, and bodysuits (if the hygiene seal is removed).
  • Accessories: Socks and earrings.
  • Final Sale Items: Any item marked as “Final Sale” or “As-Is” at the time of purchase.

4. How to Initiate a Return
To start a return, please follow these steps:

  1. Contact our customer service team at qwertyuiop@thecuratorstudio.shop within the 30-day return window to request a Return Merchandise Authorization (RMA) number.
  2. Once you receive the RMA number and return instructions, securely pack the item(s) in the original packaging.
  3. Include a copy of your original order confirmation or packing slip inside the package.
  4. Clearly write the RMA number on the outside of the package.
  5. Mail your return to the following address. We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for return packages that are lost or damaged in transit.text复制下载Loom & Verse Returns Unit 1506, No. 1511, Xin’ao Road Xiang’an District, Xiamen City Fujian Province, 361000 China

5. Return Shipping Costs & Restocking Fees

  • Shipping Costs: Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., we sent the wrong item) or a defective product. The original outbound shipping cost is non-refundable for change-of-mind returns.
  • Restocking Fees: We do not charge any restocking fees. As stated in our Terms of Service, customers will only be charged once for shipping costs (the initial delivery), and no restocking fees apply to returns.

6. Refunds

  • Processing Time: Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Timing: You will receive your refund within a reasonable number of days, typically within 5-10 business days after the refund is processed. The timing depends on your card issuer’s policies.
  • Partial Refunds: We reserve the right to issue a partial refund or deny a refund if an item is returned used, damaged, missing tags, or not in its original condition.

7. Exchanges
We currently only offer refunds for returns. If you wish to exchange an item for a different size or color, you must return the original item for a refund and place a new order on our website.

8. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at qwertyuiop@thecuratorstudio.shop within 7 calendar days of delivery. Please provide your order number and photos/video clearly showing the issue. We will cover all shipping costs associated with the return and replacement of such items.

9. Late or Missing Refunds
If you haven’t received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time to post.
  3. Contact your bank, as there is often some processing time before a refund is posted.
    If you have done all of this and you still have not received your refund, please contact us at qwertyuiop@thecuratorstudio.shop.

10. Sale Items
Sale items can be returned under the same conditions as standard items (see Section 2).

11. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

12. Contact Information
For any questions regarding this Return & Refund Policy, please contact us at:
Email: qwertyuiop@thecuratorstudio.shop
Mailing Address:

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Loom & Verse
Unit 1506, No. 1511, Xin'ao Road
Xiang'an District, Xiamen City
Fujian Province, 361000
China